Trust and security
1. Governmental regulatory license
Both land-based and online casinos cannot operate in a legal vacuum. Each online casino on our website must be licensed by the appropriate national regulator, which is most often the Malta Gaming Authority or the Curacao Gaming Control Board. We verify that the casino is licensed and has the appropriate permits.
2. Relevant certificates
The casino’s credibility will be even greater if it can boast an appropriate certificate – several recognized certification organizations, such as Technical Systems Testing, founded in 1993. A certificate from such an independent laboratory confirms that the game is played correctly and that the gameplay has been checked for fairness.
3. SSL security
This technical security of data transfer from the website should be found in every self-respecting service that handles online payments. It is issued for the domain and operated at the website hosting level. This solution makes it difficult for unauthorized persons to take over payment data such as credit card numbers, thus significantly increasing security.
4. Availability for players
This is the key criterion for our assessment, and you will not find online casinos open to players from different countries. A good casino open to Poles should also provide the entire website in our language. This applies to both games, information and FAQ subpages, and regulations. It is also good when customer service is conducted in different languages, and this applies to all channels: e-mail, live chat, and telephone service with a manager who speaks our language. This means the casino is popular among Poles and eagerly welcomes local customers.
Bonuses and promotions
5. Welcome bonus
This is an effective incentive to register at an online casino, especially for novice players. Some bonuses can reach up to several thousand dollars, often awarded as deposit bonuses. Casinos often offer other benefits for new registrants, such as free spins or chips for games with a dealer. We compare start bonuses and check how much new customers can gain.
6. Bonus terms and conditions
However, we evaluate the amount of this bonus and the conditions that must be met to withdraw it. These include the turnover multiplier, the range of available bonus games, or the form of payment for the first deposit. We also check the legal hints hidden in the bonus regulations to ensure the conditions are not overly restrictive.
7. Offers for regular players
The casino must not forget about regular players. We verify what prizes you can get as part of weekly bonuses and free spins for reloading and whether it is profitable to use them. While a good start-up bonus is always useful, some casinos offer even better deals for returning customers.
8. Loyalty program for VIP customers
Casinos appreciate customers who stay longer because the competition in the online casino market is fierce. VIPs are often offered a dedicated customer manager, cashback of various values, and even tickets for sports events or trips abroad. That is why we check what benefits VIP customers can gain and whether such a program is offered.
9. Prize tournaments
Many casinos organize tournaments, which is a great opportunity to get more out of the game. Most often, tournaments are played on slot machines of a selected developer or in specific games with a dealer. We can get a top-up of the account and even great prizes for winning. We check available tournaments and conditions for participation and evaluate the possibility of winning.
Available games and software
10. Good choice of games
A wide selection of games will not only make you not bored but also make it easier to find a slot in which the chances of winning will be better. This applies not only to slots. Casinos should offer as wide a selection of games as possible, including roulette, card games, and instant games such as bingo and scratch cards. A solid casino should also offer exciting games with a live dealer.
11. Possibility to play for free
This applies to both no deposit free spins as well as playing in demo mode. Unlimited gameplay allows you to learn the rules and thus be better prepared to play for real money. We check available games for free to evaluate the casino’s capabilities.
12. Amount of winnings
There is no need to hide that we play for entertainment and, most of all, to get rich. The casino should offer games with a low volatility coefficient, that is, with low risk and a small payout. The availability of jackpot slots allows you to win big prizes, such as the famous $13 million win on the Mega Moolah slot in 2015.
13. Games from the best developers
The more developers make their casino games available, the better. This means the casino is trustworthy as it has been licensed by major slot producers such as NetEnt, Microgaming, Elk Studios and Red Tiger. For the player, it also means a greater choice of new and exciting games with great graphics and interactive elements not found in older slots.
14. Smooth operation in the browser
Today, you no longer need to download any special programs to enjoy online slot machine games. For this reason, both slots and other games must work properly on every web browser – Firefox, Chrome, or Edge. This also applies to the website, which cannot be overloaded with unnecessary graphics or malfunctioning. We test the operation of the casino on different platforms to ensure it will be available to all players.
15. Available software
We also verify the available additional software offered by some casinos. These are most often applications for mobile devices and sometimes poker software. We verify the correctness of its operation and evaluate the additional opportunities it provides to players.
Payouts of winnings and finance
16. Ease of starting the game
We check whether it is easy to create an account at the casino. Casinos with complicated selection criteria that make it difficult to open a new account are less reliable. Registration should not take more than 3 minutes, and the data we provide at the beginning should not be too demanding from the user.
17. Security of funds in the account
We evaluate several criteria for the safety of players’ money deposited in their casino accounts. This applies to the site’s technical security against potential hackers and the company’s credibility. Proven operators should handle payments, and the available payment methods should be efficiently used.
18. Multiple deposit and withdrawal methods
Players need to be able to deposit the game easily. And it is certainly even more important that they can seamlessly claim any winnings they have won. Multiple deposit and withdrawal options increase accessibility for everyone and sometimes allow for greater anonymity. A good casino should offer you the option to pay by credit card and more channels, such as various electronic purses and maybe even cryptocurrencies.
19. Speed of withdrawal processing
We check the processing speed of paid-out winnings in practice. A good casino should not linger with payouts. The verification should be carried out efficiently, and the transfer of funds to the player’s account or electronic purse should not take longer than the time specified in the regulations. This confirms the business’s reliability and the company’s financial liquidity.
20. Efficient account verification
Casinos must verify the customer’s identity, including the European Anti-Money Laundering Act. We, on the other hand, check how quickly and efficiently the casino verifies the account. We assess the scope of documents that are required and check how long the entire procedure takes. We give the highest rating to those casinos that can verify their identity within one business day.
Customer service
21. Protection of personal data
Nobody wants their data leaked out. We check how the casino cares about the confidentiality of the data provided to it. We verify whether there have been any cases of unauthorized transfer to third parties in the past. We carefully read the privacy policy, which we encourage every player to do.
22. Caring for the health of customers
While most players play for fun and win and can separate their private and professional lives from their casino games, some become gamblers. We verify how the casino helps addicts. This applies to the possibility of temporary or complete blocking of the account and inclusion in a special list kept by organizations fighting addiction. Some online casinos even donate profits to these organizations, which we evaluate positively.
23. Easy access to service
The higher the rating, the more contact channels. Live chat and email are minimums, but if you can still get in touch with the casino to sort it out in person, so much the better. Customer service should also be available in different languages, as the casino is popular among players from our country and can solve common problems.
24. Speed of response to submissions
We check whether the support responds quickly to requests, which applies to questions before and after setting up a client. A quick response means that the casino is trustworthy and its employees are willing to help in case of various problems.
25. Fair RTP
RTP, i.e., the player’s return rate, is one of the most important factors determining the potential profits a slot machine and other gambling games can bring. A fair casino does not hide these values, so we verify that it is easy to check the RTP of the games and that customer service provides help with questions related to this topic.
26. Transparent and accessible regulations
The casino shouldn’t hide anything. That is why it is so important to have accessible and transparent regulations, preferably also published in English. We check that the regulations do not contain unfavorable rules and legal tricks that may work to the player’s disadvantage. We analyze the presented rules and assess to what extent they are legal.
Playing on mobile devices
27. Optimization for smartphones
The number of mobile players is growing rapidly. We test the casino website and games on various iOS and Android phones and operating systems. We do this to see if the casino website is properly optimized and responsive. This allows you to automatically adjust its appearance to the size of the phone screens and the convenient operation of games on the touch screen.
28. Mobile application
Because online casino games work cross-platform in browsers, mobile applications are not often found. In those casinos that still offer them, we check their capabilities and functions, assessing what users gain from their installation and use.
Untrusted casinos
Unfortunately, not all casinos are trustworthy. There are black sheep in this industry that lurk for unknowing players. Here are the warning signs that should alert you to suspicious casinos with low credibility:
- No online gambling permits.
- Poor customer service and a long response time to your requests.
- Cancellation of winnings and difficult access to your funds.
- Operation by a company with an earlier history of closed casinos.
- Low level of technical security and payment functions of the website.
- Frequent breakdowns and unavailability of the website, especially when you just want to withdraw your winnings.
If you care about a safe and fair game, it is worth checking the reviews on our website, made according to the 28 criteria. On our list, you will find only safe and proven casinos that we can recommend with full responsibility to enthusiasts of slots and online poker.
